Crash Fixes & Troubleshooting
Solutions for crashes, performance issues, and common bugs.
Crash Fixes
LowLevelFatalError D3D12 Crash on Launch
Official FixSymptom
Game crashes immediately on startup with 'LowLevelFatalError [File:D3D12Util.cpp] [Line: 1015] — GetClockCalibration failed with E_FAIL'
Cause
Unreal Engine 5.6 known issue with D3D12 clock calibration on specific GPU driver versions and hardware configurations.
Solution
- 1Update to the latest game version — Mob Entertainment released a hotfix
- 2If still crashing: Right-click game in Steam → Properties → General → Launch Options
- 3Add '-NoGPUStats' (without quotes) to launch options
- 4Update your GPU drivers to the latest version
- 5Verify game file integrity via Steam (right-click → Properties → Local Files → Verify)
Patch: Hotfix (Feb 18, 2026)
Crash After Loading Screen
Community FixSymptom
Game opens and loads but crashes at specific points during gameplay or after the loading screen.
Cause
Various causes including corrupted save data, insufficient VRAM, or driver incompatibility.
Solution
- 1Update GPU drivers to the latest version
- 2Verify game file integrity via Steam
- 3Lower graphics settings (especially shadow quality and ray tracing)
- 4Close background applications to free up RAM/VRAM
- 5Try adding '-NoGPUStats' to launch options
- 6If on laptop, make sure the game is using your dedicated GPU, not integrated graphics
References & Sources
DirectX 12 Clock Calibration Fix (Official Patch)
Official FixSymptom
Rare crash on startup related to DirectX 12 clock calibration timing.
Cause
Unreal Engine 5.6 known issue — specific driver versions and hardware configurations trigger a D3D12 clock calibration failure.
Solution
- 1Update the game — the official hotfix was released Feb 18, 2026
- 2The fix is automatic via Steam/Epic Games Store update
- 3If auto-update didn't apply: restart Steam and check for updates
Patch: Hotfix (Feb 18, 2026)
References & Sources
Performance
Low FPS / Poor Performance
Community FixSymptom
Game runs with low frame rate, stuttering, or lag despite meeting minimum requirements.
Cause
Chapter 5 uses Unreal Engine 5.6 with demanding graphics features. Minimum specs: GTX 1060 / 8GB RAM.
Solution
- 1Lower graphics settings: reduce shadow quality, disable ray tracing, lower texture quality
- 2Make sure you meet minimum specs: GTX 1060, 8GB RAM, 20GB storage
- 3Close background applications (browsers, Discord, etc.)
- 4Update GPU drivers
- 5Set game to run on dedicated GPU if on laptop
- 6Try running in windowed mode instead of fullscreen
- 7Disable V-Sync if experiencing input lag
References & Sources
Progression Issues
Steam Purchase Error (Wrong Price / Too Many Attempts)
Community FixSymptom
Steam shows incorrect price (e.g. €1950 instead of €19.50) or 'too many purchase attempts' error when trying to buy Chapter 5.
Cause
Steam store overload on launch day causing pricing display errors and rate limiting.
Solution
- 1Wait 30 minutes and try again — this was a launch day issue
- 2Clear your Steam download cache (Steam → Settings → Downloads → Clear Download Cache)
- 3Try purchasing from a web browser instead of the Steam client
- 4If price shows incorrectly, do NOT purchase — wait for it to display correctly
References & Sources
Unable to Download / Add to Cart
Community FixSymptom
Cannot add Chapter 5 to cart or download fails on Steam.
Cause
Steam store congestion during launch period.
Solution
- 1Wait and retry — launch day congestion typically resolves within hours
- 2Try purchasing from the Steam web store instead of the client
- 3Restart Steam client
- 4Check Steam server status at steamstat.us
References & Sources
Save File Corruption
Community FixSymptom
Progress lost or game fails to load save file.
Cause
Potential save corruption from crashes during auto-save or manual save.
Solution
- 1Check for backup saves in the game's save directory
- 2Verify game file integrity via Steam
- 3If no backup exists, you may need to start a new playthrough
- 4Enable Steam Cloud saves to prevent future data loss
References & Sources
Visual Glitches
Visual Glitches / Texture Pop-in
Community FixSymptom
Textures loading slowly, visual artifacts, or graphical glitches during gameplay.
Cause
VRAM limitations or driver issues with Unreal Engine 5.6 Nanite/Lumen systems.
Solution
- 1Update GPU drivers to the latest version
- 2Increase virtual memory / page file size
- 3Lower texture quality settings
- 4Disable Nanite/Lumen if options are available in settings
- 5Ensure you have at least 4GB VRAM (6GB+ recommended)